ddk11 Privacy Policy

1 Who We Are

ddk11 is an online gaming platform operating at ddk11.net, offering sports betting, live casino games, slots, Plinko, Jackpot Fishing, and related gaming services to users in Pakistan and other eligible jurisdictions. ddk11 operates under a valid international gaming license and is the data controller in respect of all personal data collected through the ddk11 Platform.

This Privacy Policy applies to all users of the ddk11 Platform, including registered account holders, visitors to ddk11.net who have not yet registered, and any person who contacts ddk11 through its support channels. By using the ddk11 Platform, you acknowledge that you have read and understood this Privacy Policy.

2 Personal Data We Collect

ddk11 collects different categories of personal data depending on how you interact with the Platform. The table below summarises the main categories of data we collect and hold.

2.1 Sensitive Data

ddk11 does not intentionally collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where voluntarily disclosed during support interactions. If such data is inadvertently shared with ddk11, it will not be processed for any purpose beyond resolving the specific support matter for which it was shared.

3 How We Collect Your Data

ddk11 collects personal data through the following channels:

3.1 Direct Collection

You provide data to ddk11 directly when you:

• Complete the account registration form on ddk11.net;
• Submit KYC verification documents;
• Make a deposit or request a withdrawal using JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank;
• Contact ddk11 via live chat or email at [email protected];
• Opt in to marketing communications;
• Participate in surveys, promotions, or competitions run by ddk11.

3.2 Automated Collection

ddk11 automatically collects certain technical data when you access the Platform, including your IP address, device identifiers, browser characteristics, and session data. This data is collected through server logs, cookies, and similar tracking technologies as described in Section 7 of this policy.

3.3 Third-Party Sources

ddk11 may receive data about you from third parties, including:

• Identity verification providers who assist ddk11 in confirming the authenticity of your KYC documents;
• Payment processors such as JazzCash and EasyPaisa, who may provide transaction confirmation data;
• Fraud and AML screening services that cross-reference your details against sanction lists and politically exposed person (PEP) databases;
• Analytics partners who provide aggregated, anonymised data about how users interact with the ddk11 Platform.

4 Why We Use Your Data

ddk11 uses the personal data it collects for the following purposes:

• Account creation and management: To create, maintain, and administer your ddk11 Account, process your ddk11 Login, and ensure you can access all Platform features;
• Identity and age verification: To confirm that you are 21 years of age or older and that you are who you say you are, as required by ddk11's licensing obligations;
• Payment processing: To process PKR deposits and withdrawals via your chosen payment method, and to reconcile your transaction history accurately;
• Fraud prevention and AML compliance: To detect, investigate, and prevent fraudulent activity, money laundering, and other financial crimes on the Platform;
• Responsible gaming: To monitor gaming patterns that may indicate problem gambling, to administer player protection tools such as deposit limits and self-exclusion, and to fulfil ddk11's duty-of-care obligations under its gaming license;
• Customer support: To respond to your enquiries, complaints, and disputes in a timely and accurate manner;
• Platform improvement: To analyse how users interact with ddk11 and to improve the Platform's features, performance, and user experience;
• Marketing communications: To send you relevant promotional offers, bonuses, and platform news, but only where you have explicitly opted in to receive such communications;
• Legal and regulatory compliance: To fulfil ddk11's obligations under its international gaming license, including record-keeping, reporting, and cooperation with regulatory enquiries.

5 Legal Basis for Processing

ddk11 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to provide the services you have requested by creating a ddk11 Account, including KYC verification, payment processing, and gaming activity management;
• Legitimate interests: Processing that serves ddk11's legitimate business interests, including fraud detection, platform security, responsible gaming monitoring, and analytics, where such interests do not override your fundamental privacy rights;
• Legal obligation: Processing necessary to comply with ddk11's obligations under its gaming license and applicable anti-money laundering, counter-terrorism financing, and data protection laws;
• Consent: Processing for direct marketing communications, where ddk11 relies on your explicit opt-in consent. You may withdraw consent for marketing at any time as described in Section 12.

6 Sharing Your Personal Data

ddk11 does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

6.1 Service Providers

ddk11 engages carefully selected third-party service providers who process data on ddk11's behalf. These include identity verification platforms, payment processing partners (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), cloud hosting providers, and customer support software providers. All service providers operate under strict contractual data processing agreements that prohibit them from using your data for any purpose beyond the specific service they provide to ddk11.

6.2 Regulatory and Legal Authorities

ddk11 may disclose your personal data to its licensing authority, financial intelligence units, or law enforcement agencies where required to do so by applicable law, court order, or regulatory instruction. Such disclosures are made only to the minimum extent legally required.

6.3 Corporate Transactions

In the event of a merger, acquisition, or sale of all or part of ddk11's business, your personal data may be transferred to the acquiring entity. In such circumstances, ddk11 will provide advance notice and ensure that the acquiring entity is bound by privacy obligations no less protective than those described in this policy.

7 Cookies & Tracking Technologies

ddk11 uses cookies and similar tracking technologies on its Platform to ensure functionality, improve performance, and where applicable, support marketing activities. The types of cookies ddk11 uses are as follows:

• Strictly necessary cookies: Required for the Platform to function correctly, including session management, login state, and security tokens. These cannot be disabled without preventing you from using ddk11;
• Performance and analytics cookies: Used to understand how users navigate the Platform and which features are most used, helping ddk11 make targeted improvements;
• Functional cookies: Used to remember your preferences, such as preferred language or display settings, so you do not need to re-configure them on each visit;
• Marketing cookies: Used only where you have consented, to track the effectiveness of ddk11 promotional campaigns and deliver relevant offers within the Platform.

You can manage your cookie preferences through your browser settings at any time. Disabling strictly necessary cookies will affect Platform functionality. Disabling marketing cookies will not affect your ability to use ddk11.

8 Data Retention

ddk11 retains personal data for as long as it is needed for the purpose for which it was collected, or as required by applicable law and ddk11's gaming license obligations. The following general retention periods apply:

• Account data and gaming history: Retained for a minimum of five years following account closure, as required for AML and gaming license record-keeping obligations;
• KYC documents: Retained for five years following account closure or the completion of the last transaction, in line with standard financial services record-keeping practice;
• Payment transaction records: Retained for five years following the transaction date for AML and financial compliance purposes;
• Customer support records: Retained for two years following resolution of the relevant support matter;
• Marketing preference records: Retained for as long as your Account is active plus two years following closure, to evidence compliance with opt-in and opt-out requests.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

9 Data Security

ddk11 implements technical and organisational security measures proportionate to the sensitivity of the data it holds. Key security measures include:

• TLS 1.3 encryption for all data in transit between users and ddk11 servers;
• AES-256 encryption for personal data stored on ddk11 infrastructure;
• Role-based access controls ensuring that only authorised ddk11 staff can access personal data, and only to the extent required for their specific function;
• Regular security audits and penetration testing conducted by independent specialists;
• Two-factor authentication (2FA) options available to all ddk11 Account holders;
• Formal data breach incident response procedures with defined escalation timelines.

10 Your Data Rights

As a ddk11 user, you hold the following rights in relation to your personal data. To exercise any of these rights, contact ddk11 at [email protected] with the subject line "Data Rights Request" and a clear description of the right you wish to exercise.

• Right of access: You may request a copy of all personal data ddk11 holds about you. ddk11 will respond within 30 days of receiving a valid access request;
• Right to rectification: You may request correction of any inaccurate or incomplete personal data ddk11 holds about you;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to ddk11's legal and regulatory retention obligations;
• Right to restriction: You may request that ddk11 restrict its processing of your data in certain circumstances, such as where you contest the accuracy of the data or where processing is unlawful;
• Right to data portability: You may request that ddk11 provide your personal data in a structured, commonly used, machine-readable format for transfer to another service provider;
• Right to object: You may object to ddk11 processing your personal data for direct marketing purposes at any time. You may also object to processing based on ddk11's legitimate interests where you believe your fundamental rights override those interests;
• Right to withdraw consent: Where ddk11 relies on your consent to process personal data (e.g., for marketing), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

ddk11 will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 30 days with notification provided to you. ddk11 may need to verify your identity before processing a data rights request to ensure the security of your personal information.

11 Children's Privacy

The ddk11 Platform is strictly for adults aged 21 years and older. ddk11 does not knowingly collect personal data from persons under the age of 21. If ddk11 becomes aware that personal data has been collected from a person under 21, that Account will be immediately suspended and the data will be deleted or returned as appropriate.

12 Marketing Communications

ddk11 sends promotional communications, including bonus offers, new game announcements, and platform updates, only to users who have explicitly opted in to receive such communications at the time of registration or subsequently through Account settings.

12.1 Opting Out

You may opt out of ddk11 marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email from ddk11;
• Updating your communication preferences in your ddk11 Account settings;
• Contacting ddk11 support at [email protected] requesting removal from marketing lists.

Marketing opt-out requests are honoured within 48 business hours. Please note that opting out of marketing does not affect transactional communications such as deposit confirmations, withdrawal notifications, KYC status updates, and security alerts, which ddk11 must send to maintain your Account.

13 International Data Transfers

As an internationally licensed gaming platform, ddk11 may process and store your personal data on servers and systems located in jurisdictions outside Pakistan. Where such international transfers occur, ddk11 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy.

Safeguards for international transfers include contractual data processing agreements with receiving entities that impose data protection obligations consistent with ddk11's licensing requirements, and the selection of hosting and infrastructure providers with recognised security certifications.

14 Changes to This Privacy Policy

ddk11 may update this Privacy Policy from time to time to reflect changes in data processing practices, regulatory requirements, or the features of the Platform. When material changes are made, ddk11 will notify registered users by email and by posting a prominent notice on the Platform for a minimum of 7 days before the changes take effect.

The "Last Updated" date at the top of this page will always reflect the date on which the most recent version of the policy took effect. We encourage you to review this Privacy Policy periodically to stay informed about how ddk11 is protecting your information.

Your continued use of the ddk11 Platform following notification of a revised Privacy Policy constitutes your acceptance of those changes.

15 Contact & Data Enquiries

For all privacy-related enquiries, data rights requests, or concerns about how ddk11 handles your personal data, please contact the ddk11 Data Support team using the details below. Please include "Privacy Enquiry" or "Data Rights Request" in your subject line so we can direct your message to the appropriate team member.

For the full framework governing your use of the ddk11 Platform, please also review the Terms & Conditions and the Responsible Gaming policy.